Our backhaul provider that takes our traffic from London to Manchester (https://www.surevoip.co.uk/about/our-network
) had a major circuit outage yesterday in the Manchester Metro area around 13:45 due to a fibre optic cable being cut.
Unfortunately due to the size of the outage, it is causing congestion on their other less preferred circuits leading towards the Manchester Metro that we now use.
This is now starting to affect our VoIP traffic via IXManchester (https://www.linx.net/products-services/public-peering
) which is manifesting itself as packet loss (audio quality issues), therefore we are closing down our sessions until this fault is fully cleared.
The majority of our customer base will not be impacted by this.
We'll keep you updated.