Service Status
All Systems Operational
API ? Operational
90 days ago
100.0 % uptime
Today
Main ? Operational
90 days ago
100.0 % uptime
Today
SMS ? Operational
Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Broadband ? Operational
90 days ago
100.0 % uptime
Today
Ethernet ? Operational
90 days ago
100.0 % uptime
Today
Core network ? Operational
90 days ago
100.0 % uptime
Today
Edinburgh network ? Operational
90 days ago
100.0 % uptime
Today
London network ? Operational
90 days ago
100.0 % uptime
Today
Peering ? Operational
IXManchester ? Operational
IXScotland ? Operational
LINX ? Operational
LONAP ? Operational
Points of contact ? Operational
Customer helpdesk ? Operational
Partner helpdesk ? Operational
Number Porting ? Operational
Third-Party ? Operational
Connectivity ? Operational
Email ? Operational
Other Operational
Unified Communications ? Operational
90 days ago
100.0 % uptime
Today
Directory Services ? Operational
Instant Messaging ? Operational
SIP Inbound ? Operational
90 days ago
100.0 % uptime
Today
SIP Outbound ? Operational
90 days ago
100.0 % uptime
Today
Hosted VoIP ? Operational
90 days ago
100.0 % uptime
Today
SIP Proxies ? Operational
90 days ago
100.0 % uptime
Today
Core platform ? Operational
90 days ago
100.0 % uptime
Today
Video Conferencing ? Operational
90 days ago
100.0 % uptime
Today
App ? Operational
90 days ago
100.0 % uptime
Today
Websites ? Operational
Admin Portal ? Operational
Main ? Operational
Hosted VoIP Portal ? Operational
Olark Live Chat Chatbox Operational
SendGrid API v3 Operational
SendGrid SMTP Operational
Google Apps Gmail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021
Resolved - Dear all,

The carrier in question had an issue on the London side of our link. They are not expecting it to happen again, but we will of course keep you updated of any issues that affect us. We can disable this link if there are prolonged issues moving forward.

For now we are going to resolve this incident.

Thanks,
SureVoIP Team.
Mar 31, 16:10 BST
Update - Dear all,

The carrier in question had a known issue during the time frame we experienced our issues. Once we have that detail, we'll share what we can. In the meantime, thanks for your patience and enjoy the rest of your day.

We'll provide another update when we have that detail.

Thanks,
SureVoIP Team.
Mar 31, 15:37 BST
Monitoring - Dear all,

We're still awaiting more info, but all is looking good.

We'll provide another update in 30 minutes.

Thanks,
SureVoIP Team.
Mar 31, 15:09 BST
Identified - Dear all

One of our two links between sites looks to have been having issues which we're investing with the relevant carrier. We'll provide another update in 30 minutes once we have more info.

Things seem to be stabilising.

Thanks,
SureVoIP Team.
Mar 31, 14:37 BST
Investigating - Dear all,

We're looking into some packet loss between Edinburgh and London (https://www.surevoip.co.uk/about/our-network) which may be affecting call quality for some customers.

We'll have an update in 30 mins once we have identified the issue.

Thanks,
SureVoIP Team.
Mar 31, 14:06 BST
Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.