Inbound and Outbound calls failing
Incident Report for SureVoIP
Resolved
This incident has been resolved.
Posted Aug 22, 2018 - 10:34 BST
Monitoring
Dear all,

Account searches have been fully restored. We will now move to monitoring all calls.

Thank you for your patience.
Posted Aug 21, 2018 - 23:37 BST
Update
We are still working on restoring account searches.
Posted Aug 21, 2018 - 23:07 BST
Identified
Dear all,

We have identified a database issue whereby account searches are not being returned. We are working to restore this search feature and will update you as soon as possible.

Sincere apologies for any inconvenience caused.
Posted Aug 21, 2018 - 22:49 BST
Investigating
We are currently investigating inbound and outbound call failures.
Posted Aug 21, 2018 - 22:33 BST
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