Emergency configuration changes
Scheduled Maintenance Report for SureVoIP
Completed
The scheduled maintenance has been completed.
Posted Dec 04, 2019 - 23:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 04, 2019 - 19:01 GMT
Scheduled
Dear all,

We will be doing emergency maintenance on the new London core routers which is expected to stabilise the internal packet loss we are still seeing at various times throughout the day. This work will consist of configuration changes which may cause some interruption to services.

The work is to be carried out by Juniper ATAC and our network partners Axians.

Thank you for your understanding and continued patience.

Gavin and the SureVoIP Team.
Posted Dec 04, 2019 - 16:16 GMT
This scheduled maintenance affected: Websites (Admin Portal, Main, Hosted VoIP Portal), Unified Communications (Directory Services, Instant Messaging, SIP Inbound, SIP Outbound, Hosted VoIP, SIP Proxies, Core platform), Mobile SIM (Calls, SMS, Data), Third-Party (Connectivity), Connectivity (Broadband, Ethernet), API (Main, Mobile, SMS), Points of contact (Customer helpdesk, Partner helpdesk, Number Porting), and Core network (London network).