Firewall changes and router component reboot

Scheduled Maintenance Report for SureVoIP

Completed

The scheduled maintenance has been completed.

Posted Feb 27, 2020 - 23:00 GMT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 27, 2020 - 22:00 GMT

Update

Dear all,

Due to staff availability changes, this maintenance has been re-scheduled to Thursday 27th February.

Thank you,
SureVoIP Support Team.

Posted Feb 20, 2020 - 09:36 GMT

Scheduled

Dear all,

As per https://www.surevoip.co.uk/help-support we are giving 7 days notice for a planned outage.

We need to make a core firewall change in London and reboot a component on one of the two routers in Edinburgh. We are not expecting any impact from the firewall change in London, but there is a risk.

In Edinburgh, the forwarding engine needs to be rebooted. Therefore all traffic flow will be dropped on that router, which will cause a short period of instability.

Thank you,
SureVoIP Support Team.

Posted Feb 13, 2020 - 17:55 GMT

This scheduled maintenance affected: Websites (Admin Portal, Main, Hosted VoIP Portal), Unified Communications (Directory Services, Instant Messaging, SIP Inbound, SIP Outbound, Hosted VoIP, SIP Proxies, Core platform), Points of contact (Customer helpdesk, Partner helpdesk, Number Porting), Peering (IXManchester, IXScotland, LINX, LONAP), API (Main, SMS), Connectivity (Broadband, Ethernet), and Core network (Edinburgh network, London network).