Firewall changes and router component reboot
Scheduled Maintenance Report for SureVoIP
Completed
The scheduled maintenance has been completed.
Posted Feb 27, 2020 - 23:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 27, 2020 - 22:00 GMT
Update
Dear all,

Due to staff availability changes, this maintenance has been re-scheduled to Thursday 27th February.

Thank you,
SureVoIP Support Team.
Posted Feb 20, 2020 - 09:36 GMT
Scheduled
Dear all,

As per https://www.surevoip.co.uk/help-support we are giving 7 days notice for a planned outage.

We need to make a core firewall change in London and reboot a component on one of the two routers in Edinburgh. We are not expecting any impact from the firewall change in London, but there is a risk.

In Edinburgh, the forwarding engine needs to be rebooted. Therefore all traffic flow will be dropped on that router, which will cause a short period of instability.

Thank you,
SureVoIP Support Team.
Posted Feb 13, 2020 - 17:55 GMT
This scheduled maintenance affected: Websites (Admin Portal, Main, Hosted VoIP Portal), Unified Communications (Directory Services, Instant Messaging, SIP Inbound, SIP Outbound, Hosted VoIP, SIP Proxies, Core platform), Mobile SIM (Calls, SMS, Data), Core network (Edinburgh network, London network), Connectivity (Broadband, Ethernet), Peering (IXManchester, IXScotland, LINX, LONAP), API (Main, Mobile, SMS), and Points of contact (Customer helpdesk, Partner helpdesk, Number Porting).