Packet loss between London and Edinburgh

Incident Report for SureVoIP

Resolved

Dear all,

This link is now back to normal.

Thanks,
SureVoIP Team.

Posted May 28, 2019 - 17:39 BST

Monitoring

Dear all,

We are seeing no packet loss and normal latency levels now, therefore we are moving this to "Monitoring" status.

Thanks for your patience,
SureVoIP Team.

Posted May 28, 2019 - 16:29 BST

Identified

Dear all,

We have identified a serious incident within one of our carrier networks around the London area. We are awaiting concrete information from them via their Network Operation Centre.

Thanks,
SureVoIP Team.

Posted May 28, 2019 - 15:01 BST

Investigating

Dear all,

We're looking into some packet loss between Edinburgh and London (https://www.surevoip.co.uk/about/our-network) which may be affecting call quality for some customers.

We'll have an update in 30 mins once we have identified the issue.

Thanks,
SureVoIP Team.

Posted May 28, 2019 - 14:24 BST

This incident affected: Core network (Edinburgh network, London network).