Service Status
Update - Dear Customers,

An incident report is now available which discusses the ongoing issues over the past few weeks. If you would like a copy please send an email to support@surevoip.co.uk

BLF (presence) and Voicemail message waiting indicators are however still disabled, but we are working on restoring this in due course.

Thank you,

The SureVoIP® Support Team
Nov 3, 17:05 GMT
Monitoring - Dear Customers,

Registrations to the Hosted VoIP platform have been restored.

An incident report, which will discuss the ongoing issues over the past few weeks, will be available later this week. If you would like a copy please send an email to support@surevoip.co.uk

Thank you,

The SureVoIP® Support Team
Oct 30, 15:22 GMT
Investigating - Dear Customers,

Our monitoring has alerted us that registrations to our Hosted platform are delayed, causing handsets to appear offline.

We are currently investigating.

Thank you,

The SureVoIP® Support Team
Oct 30, 10:50 GMT
Monitoring - Dear Customers,

With the changes made, the system has now reverted to normal operation. Calls and registrations should be back to normal.

BLF (presence) and Voicemail message waiting indicators are currently still disabled.

Thank you,

The SureVoIP® Support Team
Oct 27, 11:00 BST
Identified - Dear Customers,

We have identified the issue to be related to BLF (presence) and Voicemail message waiting indicators. As such, we have temporarily disabled these features in order to restore service.

Thank you,

The SureVoIP® Support Team
Oct 27, 10:29 BST
Investigating - Dear Customers,

We are aware that calls on the Hosted VoIP platform may not connect successfully and handsets may show as offline. We are investigating and will provide an update soon.

Thank you,

The SureVoIP® Support Team
Oct 27, 10:09 BST
API ? Operational
90 days ago
100.0 % uptime
Today
Main   ? Operational
90 days ago
100.0 % uptime
Today
Fax   ? Operational
SMS   ? Operational
Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Broadband   ? Operational
90 days ago
100.0 % uptime
Today
Ethernet   ? Operational
90 days ago
100.0 % uptime
Today
Core network ? Operational
90 days ago
100.0 % uptime
Today
Edinburgh network   ? Operational
90 days ago
100.0 % uptime
Today
London network   ? Operational
90 days ago
100.0 % uptime
Today
Peering ? Operational
IXManchester   ? Operational
IXScotland   ? Operational
LINX   ? Operational
LONAP   ? Operational
Points of contact ? Operational
Customer helpdesk   ? Operational
Partner helpdesk   ? Operational
Number Porting   ? Operational
Third-Party ? Operational
Connectivity   ? Operational
Email   ? Operational
Other   Operational
Unified Communications ? Degraded Performance
90 days ago
99.98 % uptime
Today
Directory Services   ? Operational
Instant Messaging   ? Operational
SIP Inbound   ? Operational
90 days ago
100.0 % uptime
Today
SIP Outbound   ? Operational
90 days ago
100.0 % uptime
Today
Hosted VoIP   ? Degraded Performance
90 days ago
99.9 % uptime
Today
SIP Proxies   ? Operational
90 days ago
100.0 % uptime
Today
Core platform   ? Operational
90 days ago
100.0 % uptime
Today
Websites ? Operational
Admin Portal   ? Operational
Main   ? Operational
Hosted VoIP Portal   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2017

No incidents reported today.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.

Nov 6, 2017

No incidents reported.

Nov 5, 2017

No incidents reported.