Service Status
Update - Dear Customers,

Hosted VoIP services are fully operational and we no longer observe delayed incoming and outgoing calls.

We will continue providing limited access to download the call recordings, but if you need to download any call recordings not visible on the portal then please email support@surevoip.co.uk and we will happily make it available. However, we expect to restore full call recording access on Monday.

We will provide a further update by 12:00 pm on Monday.

Thank you,

The SureVoIP® Support Team
Jul 21, 15:17 BST
Monitoring - Dear Customers,

We have identified this to be caused by an issue with the recording storage system, and it appears to be related to a similar issue last month where we believed the issue to have been fully resolved.

As a temporary measure we have limited customer access to call recordings. If you require a call recording then please email support@surevoip.co.uk and include call details and we can send you the recording file.

We will be investigating the root cause to eliminate the possibility of this resurfacing again.

Thank you,

The SureVoIP® Support Team
Jul 21, 11:28 BST
Investigating - We are investigating issues where users may experience delays when dialling out or receiving calls.
Jul 21, 10:49 BST
API ? Operational
Main ? Operational
Fax ? Operational
SMS ? Operational
Connectivity ? Operational
Broadband ? Operational
Ethernet ? Operational
Core network ? Operational
Edinburgh network ? Operational
London network ? Operational
Peering ? Operational
IXManchester ? Operational
IXScotland ? Operational
LINX ? Operational
LONAP ? Operational
Points of contact ? Operational
Customer helpdesk ? Operational
Partner helpdesk ? Operational
Number Porting ? Operational
Third-Party ? Operational
Connectivity ? Operational
Email ? Operational
Other Operational
Unified Communications ? Operational
Directory Services ? Operational
Instant Messaging ? Operational
SIP Inbound ? Operational
SIP Outbound ? Operational
Hosted VoIP ? Operational
SIP Proxies ? Operational
Core platform ? Operational
Websites ? Operational
Admin Portal ? Operational
Main ? Operational
Hosted VoIP Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2017

No incidents reported today.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017

No incidents reported.